- Introduction
This Cancellation and Refund Policy (“Policy”) applies to all purchases made from Mirar Technology (“we”, “us”, “our”) through our website. By placing an order with us, the customer (“you”) agrees to the terms stated below.
Since we deal in manufactured physical products (Cloth Drying Stands), cancellations and refunds must follow the guidelines given here.
- Order Cancellation Policy
2.1 Cancellation Before Dispatch
• Orders can be cancelled without any cancellation charges if the request is made within 24 hours of placing the order OR before the product is dispatched, whichever is earlier.
• To cancel, email us at mail mentioned on our website www.idya.co.in with your order number.
• A full refund will be issued to the original payment method via Razorpay.
2.2 Cancellation After Dispatch
• Once the order has been dispatched, it cannot be cancelled.
• In such cases, you may request a return (see Section 4) after receiving the product.
- Order Modification
Changes in delivery address, contact number, or product variation can be accommodated only before dispatch.
After dispatch, no modifications are possible.
- Return Policy
Returns are accepted under the following conditions:
4.1 Damaged or Defective Product
• If the delivered Cloth Drying Stand is found damaged, defective, or incorrect, you must inform us within 48 hours of delivery.
• Provide supporting photos/videos on our mail mention on our website www.idya.co.in.
• We will arrange a replacement at no additional cost or issue a full refund after verification.
4.2 Wrong Product Delivered
• If you receive a product different from what you ordered, notify us within 48 hours.
• We will arrange a pickup and send the correct product or refund you.
4.3 Conditions Not Eligible for Return
• Product damage due to improper handling or installation by the customer.
• Normal wear and tear after use.
• Return request made after 48 hours of delivery.
- Refund Policy
5.1 Refund Processing
• Refunds for cancelled or returned orders will be processed within 5–7 business days after approval.
• Refunds will be credited to the original mode of payment used through Razorpay.
5.2 Mode of Refund
• Online Payments (Credit Card, Debit Card, UPI, Net Banking, Wallets): Refund processed back via Razorpay.
• Cash on Delivery (if applicable): Refund will be issued to the customer’s bank account upon providing account details.
5.3 Non-Refundable Components
• Shipping charges (if any) are non-refundable unless the product delivered was defective or incorrect.
- Failed or Reversed Transactions
• In case of payment failure but amount deduction, Razorpay automatically reverses the amount to the original payment source within 5–7 working days.
• If this does not occur, please contact us and Razorpay support with the transaction ID.
- Contact Details
Mr. Rakesh Kulkarni & Team
(Mirar Support Team)
7030278614
We aim to ensure a smooth and trustworthy shopping experience for all our customers.